COVID-19: Resident Reassurance

COVID-19 Resident Response Form

Our first priority is the health and safety of our team and of you, our residents and clients. We have been closely monitoring the ever-changing discussions regarding the current pandemic of coronavirus disease 2019 (COVID-19) and will be actively updating our policies as we continue to provide services to everyone. Our team will be following the guidance of local, state and national officials, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

PLEASE NOTE: Although our physical office may temporarily close, we are still working and available during normal business hours and have no major changes to our business procedures due to COVID-19.

The City of San Antonio has established a hotline to take questions from residents about COVID-19.

The hotline will operate between the hours of 8 a.m. and 7 p.m. Monday through Friday, and 8 a.m. through 4 p.m. on weekends. Additionally, operators will be able to help callers in English and in Spanish.

The number to call is 210-207-5779. You can also email questions here.

Lastly, if you need more information, click here to access the city of San Antonio's website.

COVID-19 Hotline - Call 210-207-5779

Actions We Are Taking Now


Precautions to Take


Also, we have been made aware of possible reduced hours or layoffs. Should this occur in the future at any point to you, we want to encourage you to reach out to possible relief resources or charities to help with payment assistance. In the past we have seen organizations such as churches, industry organizations, government programs, and non-profit charities which all have helped other residents get through tough times. 

If you wait until the rent is due, the assistance programs will not have time to process your request and still make your rent payment on time. We are contractually bound to operate to standard protocol until it is mandated to do otherwise. Landlords who own the properties you live in still have to pay mortgages, HOAs, taxes, etc. and our contracts with them require that rents still be collected. We are all being impacted by this virus and Liberty Management wants to help however we can. 

Please feel free to reach out to us!

In these uncertain times, we want to wish all the best to you and your family. And remind people to keep washing their hands!

The Liberty Management Team