COVID-19 Resident Response Form
Our first priority is the health and safety of our team and of you, our residents and clients. We have been closely monitoring the ever-changing discussions regarding the current pandemic of coronavirus disease 2019 (COVID-19) and will be actively updating our policies as we continue to provide services to everyone. Our team will be following the guidance of local, state and national officials, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
PLEASE NOTE: Although our physical office may temporarily close, we are still working and available during normal business hours and have no major changes to our business procedures due to COVID-19.
The City of San Antonio has established a hotline to take questions from residents about COVID-19.
The hotline will operate between the hours of 8 a.m. and 7 p.m. Monday through Friday, and 8 a.m. through 4 p.m. on weekends. Additionally, operators will be able to help callers in English and in Spanish.
The number to call is 210-207-5779. You can also email questions here.
Lastly, if you need more information, click here to access the city of San Antonio's website.
COVID-19 Hotline - Call 210-207-5779
Actions We Are Taking Now
Emergency maintenance or urgent requests will be immediately dispatched. When submitting an urgent work order, please notate if anyone in your household has been or is currently sick so that our vendor can be prepared to protect themselves.
In regard to repairs, we are allowing vendors to not stay in a property to make a repair if any occupant shows any flu-like symptoms or any signs of physical health problems. The vendors have families they go home to and we want to keep them safe as well. If you need to have repairs done, but do not want to interact with the vendor, please make arrangements with the vendor to allow them access in your absence(someone you trust to be present for the appointment). We are requesting our vendors wash their hands before and after each property they visit as well as use hand sanitizer as often as needed.
All “non-essential” requests will be held temporarily and dispatched after things settle down.
Periodic Walk-Throughs If you have a renewal property visit or periodic property visit scheduled, and wish to reschedule for 30 days out, please let our field representative know.
Our team may be working remotely in the coming days. Should that occur we will notify all parties by email.
Should an in-person meeting be necessary, please email us at email@example.com or call us at 210-681-8080 to coordinate a time for this. Liberty Management staff members are also equipped to meet/communicate with you via Phone Call, Email or Video Chat should an in person meeting not be necessary.
Precautions to Take
At this time we’re asking that all rent to be paid online through your resident portal. Please access your online portal here to pay your rent
Urgent Maintenance can be submitted online here.
Stay up to date on the status in your area. Follow the CDC’s Safety Tips and visit the WHO. Also, keep up with Local News to verify access to schools, gyms, parks, restaurants, and more.
Also, we have been made aware of possible reduced hours or layoffs. Should this occur in the future at any point to you, we want to encourage you to reach out to possible relief resources or charities to help with payment assistance. In the past we have seen organizations such as churches, industry organizations, government programs, and non-profit charities which all have helped other residents get through tough times.
If you wait until the rent is due, the assistance programs will not have time to process your request and still make your rent payment on time. We are contractually bound to operate to standard protocol until it is mandated to do otherwise. Landlords who own the properties you live in still have to pay mortgages, HOAs, taxes, etc. and our contracts with them require that rents still be collected. We are all being impacted by this virus and Liberty Management wants to help however we can.
Please feel free to reach out to us!
In these uncertain times, we want to wish all the best to you and your family. And remind people to keep washing their hands!
The Liberty Management Team